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Do you ship to Europe?

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Due to new Brexit/EU VAT laws, certain European countries are likely to be charged a VAT fee on arrival of orders placed through my website.

The countries affected by this are:

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

This basically means that once your order has arrived with your local post office, and in order to receive the item, you will need to pay the required fee to your post office. If you place an order and it doesn't show up after 1-2 weeks, then it is likely it is waiting for you at the post office as the fee needs paying, so I recommend contacting them if this situation happens.

This fee is calculated based on your country's VAT laws, which unfortunately I cannot give more information about, as it's not something I have access to, but it is usually a percentage of the total order value (e.g. 20%).

If the fee isn't paid within 30 days, then the post office will send it back to me. If this happens, I will contact you about the order by email, and I can send it to you again (the additional postage costs for this will need to be paid to me again by yourself), or I can offer you a full refund for your order.

I am very much aware that this could be an inconvenience for you if you are from any of the listed countries, but I'm so very grateful for your support, and hope that there will be an easier way to do this soon.

For now, my Etsy Shop is still running, and if you order through here then the VAT fee is collected digitally upon purchase of your order and you will not have to pay anything else on delivery of your order. I recommend ordering from here if you find all this a bit confusing!

If you have any questions about this, then please do not hesitate to send me an email. :)

Do you ship to the rest of the world?

Yes! I ship to most countries worldwide from the UK using Royal Mail. All items are sent as either a standard or large letter and all costs are calculated at the checkout.

 

Please note that if you would like tracking with your order, then please select the Tracked & Signed option at the checkout, otherwise it will be sent with standard shipping that does not have a tracking number.

When will my order be sent out?

It usually takes me a few days to process orders and they are usually sent out every Tuesday and Friday.

How long does shipping take?

Normally shipping times only take 1-3 working days to the UK, and 5-7 working days to other parts of the world.

However, because of the postal delays caused by COVID-19, please be aware that there could be severe delays to your order.

What payment method do you accept?

I currently accept the following payment methods:

 

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • PayPal

What is your returns policy & do you accept refunds?

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Due to the fact that I am a very small business (it’s literally just me, Ruth!), all sales are regarded as final and I cannot offer a refund, but in some cases I may be able offer a replacement for your item. 

 

Damaged goods during transit cannot be refunded or replaced, and if your order gets lost in the mail and you haven't selected tracked shipping, then there isn’t a lot I can do to find the item(s). I unfortunately cannot take responsibility for the postal system in your country, so if they lose or damage your item then please contact them as they may be able to reimburse you!

If you have any questions about this, then please feel free to fill out my contact form and I'll be happy to help!

Do you do commissions?

I am always open for illustrating book and editorial projects! 

For editorial illustration, please get in touch via my contact form. If you would like me to illustrate a book project, then please email my agent, Maria Vicente: maria@psliterary.com

If you are looking for a portrait commission then they are no longer always open. Instead, they are open in limited quantities when I have the time to work on them. If you are interested in one, then please follow my Instagram for updates about this.

When will ___ be restocked?

I usually restock sold out designs every other month or for for every shop update, unless the item is discontinued. If a certain item is due to be discontinued then it will be stated so on the item listing. Once a discontinued item has sold out, then I will not be restocking it!

Handmade items, like original artwork and ceramics, will be restocked when my schedule allows it. They are obviously quite time consuming, so creating original pieces is not something I always have time for. If you have your eye on one then it's better to nab it before someone else does!

What program do you use for your illustrations?

I use both Adobe Photoshop on my PC and Procreate on my iPad.

What digital brushes do you use?

It's difficult to say which brushes I use as I use the basis of an existing brush and then edit it a lot to get it to work how I want it to. 

Here are some brush recommendations that I like:

Photoshop

Procreate

While it is sometimes helpful to know what brushes other artists have used, it is more important to try out different brushes for yourself to see what kind of ones you like. Not all brushes work for all artists, so you may find that a brush one artist recommends doesn't work for you. Like with all things art related, it's important to experiment and find out what works best for you and your style!

What iPad/tablet do you use?

I use a Wacom Cintiq 16 and an iPad pro 2021 12 inch with the Apple Pencil 2.

What printer do you have for your stickers?

I have an Epson EcoTank ET-7700 - it's a photo printer that has been designed to be very economical on ink while still printing high quality prints!

I used to have an Epson Workforce WF-7610. It's quite an old model, but it's a good mid-range budget printer that can print artwork pretty well, so if you need a cheaper printer, I recommend the Epson Workforce range. :)

How did you find your art style? Any tips on developing my own style?

The only way to properly develop your style is by frequent practise. It's a very slow process that tends to develop naturally over a period of time rather than instantaneously, so it's good to be patient and to try not to feel too frustrated.

Instead of focusing on creating a style, you can try some exercises that will help to define/refine your style:

  1. Try to get a good understanding of the fundamentals of drawing/creating. Make studies of the things around you and try drawing them in different ways, using different media. Every mark you make is specific to you and is therefore part of your own personal style

  2. It is also good to make study of other artists' work, both contemporary and traditional, and that way you'll gain an insight to how they work that you can then apply to your own work. For example, they may have a particular way of drawing a tree that you haven't tried before, so have a go, and see what you learn, then apply this lesson to the next drawing you create on your own.

A style is something that is ever changing and evolving, no matter how much experience you have. Even though my style is much more defined now than it was when I first started drawing, it is still changing as I learn more and more.

How did you get into illustration?

I have been drawing constantly since I was very young, so I have always had an enjoyment for art!

Initially, however, I wanted to study medicine to become a vet, so I specialised in studying science and maths at the age of 16. After a year of this, though, I realised I was incredibly unhappy. I remember one special moment, where I was sat on the floor of my bedroom, looking at the ink drawing of a mouse I had just created, and I realised I wanted to be a children's book illustrator. So I explained to my parents that this is what I wanted to do and they allowed me to enrol in a two year fine art course.

In that year, I studied all forms of fine art, specialising mostly in drawing and illustration. In the second year, I tailored my portfolio to narrative illustration, and got accepted into the BA Illustration course at the University of Lincoln.

My degree was three years and was specialised mostly in children's book illustration. By the end of the third year, my style was finally beginning to emerge! After graduating, I got a part time job as a shop assistant/graphic designer for a small independent shop and opened up my Etsy shop on the side. At this time, I also got representation with an illustration agency, and I got to illustrate two children's books with them, but after a year we parted ways.

I spent the next three years unrepresented, but during this time I continued to work part time in the independent shop and my Etsy started to pick up, with custom portraits becoming very popular. I also started testing the water with fairs/comic cons and got commissioned by Cats Protection, which was very exciting!

After two years of this, though, I found myself too busy to continue juggling everything, so I made the scary decision to leave my part time job and focus on illustration and my Etsy shop, which I did so in January 2019. During this year, portraits became even more popular and I was able to sustain myself solely from them, it was very overwhelming in a good way!

The following September, I signed with P.S. Literary agency who now represent me for all book projects. Last year, I got to work on some really fun projects through them which I will hopefully be able to share soon!

I am no longer taking portrait commissions as I want to focus on book illustration full time. However, during any quieter moments I have, I will open them again!

I'm a student, will you help me with my project?

While I really want to help everyone I can, I unfortunately don't have time to answer everyone's questions, so please don't be offended if I can't get back to you.

I have provided this FAQ to hopefully help with some of the questions you might have, but if there's anything else you'd like answering then let me know via my contact form. I will also be launching a Patreon page in 2022 with the aim of providing an insight into an illustration career and how I work, so watch out for that if you think it would be helpful!

If you are looking for me to contribute artwork for your graded project, then unfortunately that's not something I can do!

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