Do you ship to Europe?
Due to new Brexit/EU VAT laws, certain European countries are likely to be charged an additional VAT fee on delivery of orders placed through my website.
The countries affected by this are:
If your country is on this list and you would like to order from me, then you can pay this fee upfront by purchasing from my Etsy shop!
If you have any questions about this, please don't hesitate to send me a message via the contact page.
Do you ship to the rest of the world?
Yes! I ship to most countries worldwide from the UK using Royal Mail. All items are sent as either a standard or large letter and all costs are calculated at the checkout based on the weight of the item(s).
Please note that if you would like tracking with your order, then please select the International Tracked & Signed option at the checkout, otherwise it will be sent with standard shipping that does not have a tracking number.
When will my order be sent out?
It usually takes me a few days to process orders and they are usually sent out every Tuesday and Friday.
How long does shipping take?
Normally shipping times only take 1-3 working days to the UK, and 5-7 working days to other parts of the world.
However, because of the postal delays caused by COVID-19, please be aware that there could be severe delays to your order.
What payment method do you accept?
I currently accept the following payment methods:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
What is your returns policy & do you accept refunds?
Due to the fact that I am a very small business (it’s literally just me, Ruth!), all sales are regarded as final and I cannot offer a refund, but in some cases I may be able offer a replacement for your item.
Damaged goods during transit cannot be refunded or replaced, and if your order gets lost in the mail and you haven't selected tracked shipping, then there isn’t a lot I can do to find the item(s). I unfortunately cannot take responsibility for the postal system in your country, so if they lose or damage your item then please contact them as they may be able to reimburse you!
If you have any questions about this, then please feel free to fill out my contact form and I'll be happy to help!
Do you do commissions?
I am always open for illustrating book and editorial projects!
For editorial illustration, please get in touch via my contact form. If you would like me to illustrate a book project, then please email my agent, Maria Vicente: email@example.com
If you are looking for a portrait commission then they are currently CLOSED. I will announce when they'll be open again on my social media.
When will ___ be restocked?
I usually restock sold out designs every other month, unless the item is discontinued. If a certain item is due to be discontinued then it will be stated so on the item listing. Once a discontinued item has sold out, then I will not be restocking it!
Handmade items, like original artwork and ceramics, will be restocked when my schedule allows it. They are obviously quite time consuming, so creating original pieces is not something I always have time for. If you have your eye on one then it's better to nab it before someone else does!
What program do you use for your illustrations?
I use both Adobe Photoshop on my PC and Procreate on my iPad.
What digital brushes do you use?
In both Photoshop and Procreate, I use brushes I made myself.
While it is sometimes helpful to know what brushes other artists have used, it is more important to try out different brushes for yourself to see what kind of ones you like. Not all brushes work for all artists, so you may find that a brush one artist recommends doesn't work for you. Like with all things art related, it's important to experiment and find out what works best for you and your style!
Brush packs I recommend trying are:
What iPad/tablet do you use?
I use a Wacom Cintiq 16 and an iPad pro 2018 11 inch.
What printer do you have for your stickers?
I have an Epson EcoTank ET-7700 - it's a photo printer that has been designed to be very economical on ink while still printing high quality prints!
I used to have an Epson Workforce WF-7610. It's quite an old model, but it's a good mid-range budget printer that can print artwork pretty well, so if you need a cheaper printer, I recommend the Epson Workforce range. :)
What paper do you use for your stickers?
I use PPD Inkjet Matt Vinyl.
How did you find your art style? Any tips on developing my own style?
The only way to properly develop your style is by frequent practise. It's a very slow process that tends to develop naturally over a period of time rather than instantaneously, so it's good to be patient and to try not to feel too frustrated.
Instead of focusing on creating a style, you can try some exercises that will help to define/refine your style:
Try to get a good understanding of the fundamentals of drawing/creating. Make studies of the things around you and try drawing them in different ways, using different media. Every mark you make is specific to you and is therefore part of your own personal style
It is also good to make study of other artists' work, both contemporary and traditional, and that way you'll gain an insight to how they work that you can then apply to your own work. For example, they may have a particular way of drawing a tree that you haven't tried before, so have a go, and see what you learn, then apply this lesson to the next drawing you create on your own.
A style is something that is ever changing and evolving, no matter how much experience you have. Even though my style is much more defined now than it was when I first started drawing, it is still changing as I learn more and more.
How did you get into illustration?
I have been drawing constantly since I was very young, so I have always had an enjoyment for art!
Initially, however, I wanted to study medicine to become a vet, so I specialised in studying science and maths at the age of 16. After a year of this, though, I realised I was incredibly unhappy. I remember one special moment, where I was sat on the floor of my bedroom, looking at the ink drawing of a mouse I had just created, and I realised I wanted to be a children's book illustrator. So I explained to my parents that this is what I wanted to do and they allowed me to enrol in a two year fine art course.
In that year, I studied all forms of fine art, specialising mostly in drawing and illustration. In the second year, I tailored my portfolio to narrative illustration, and got accepted into the BA Illustration course at the University of Lincoln.
My degree was three years and was specialised mostly in children's book illustration. By the end of the third year, my style was finally beginning to emerge! After graduating, I got a part time job as a shop assistant/graphic designer for a small independent shop and opened up my Etsy shop on the side. At this time, I also got representation with an illustration agency, and I got to illustrate two children's books with them, but after a year we parted ways.
I spent the next three years unrepresented, but during this time I continued to work part time in the independent shop and my Etsy started to pick up, with custom portraits becoming very popular. I also started testing the water with fairs/comic cons and got commissioned by Cats Protection, which was very exciting!
After two years of this, though, I found myself too busy to continue juggling everything, so I made the scary decision to leave my part time job and focus on illustration and my Etsy shop, which I did so in January 2019. During this year, portraits became even more popular and I was able to sustain myself solely from them, it was very overwhelming in a good way!
The following September, I signed with P.S. Literary agency who now represent me for all book projects. Last year, I got to work on some really fun projects through them which I will hopefully be able to share soon!
I am no longer taking portrait commissions as I want to focus on book illustration full time. However, during any quieter moments I have, I will open them again!
I'm a student, will you help me with my project?
While I really want to help everyone I can, I unfortunately don't have time to answer everyone's questions, so please don't be offended if I can't get back to you.
I have provided this FAQ to hopefully help with some of the questions you might have, but if there's anything else you'd like answering then let me know via my contact form. I also post blogs/vlogs on my Patreon, which can be accessed from £2 a month, which might be helpful, although there is never any pressure to pledge there!
If you are looking for me to contribute artwork for your graded project, then unfortunately that's not something I can do!